Cookie Policy
1. Introduction
StackOne Technologies Ltd operates stackone.com. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. Contact: privacy@stackone.com
2. About Cookies
Cookies are identifier files sent between web browsers and servers. Cookies can be used by web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website.
3. Types of Cookie and Tracking Technology
Persistent cookies remain on hard drives for extended periods, used for website administration, improvement, and marketing.
Session cookies expire when users log off completely.
Web beacons, pixels, or clear GIFs are tiny graphics that track online movement and may be embedded invisibly on pages.
4. How We Use Cookies
The platform uses cookies to:
- Recognize computers visiting the website
- Track navigation and enable website functions
- Improve usability
- Analyze website usage
- Administer the website
5. Strictly Necessary Cookies
| Cookie | Domain | Purpose | Expiry |
|---|---|---|---|
| AWSALB, AWSALBCORS (AWS) | app.stackone.com | Load balancing via Amazon Application Load Balancer | 7 days |
| _stack_one_session | app.stackone.com | User session identification and authentication | End of session |
6. Functionality Cookies
| Cookie | Domain | Purpose | Expiry |
|---|---|---|---|
| Pylon | .stackone.com | Chat functionality integrated with HubSpot | 11 months |
7. Analytics Cookies
| Cookie/Vendor | Domain | Purpose | Expiry |
|---|---|---|---|
| Google Analytics (_ga) | .stackone.com | Understanding user interaction and content improvement | 13 months |
| Fullstory (_fs) | .stackone.com | Website and platform usage analysis | 13 months |
| Sentry | app.stackone.com | Error and performance monitoring | End of session |
| Datadog | app.stackone.com | Error, performance, and behavior analysis | 12 months |
| Posthog | .stackone.com | Platform usage tracking | 12 months |
8. Tracking/Advertising Cookies
| Vendor | Domain | Purpose | Expiry |
|---|---|---|---|
| Google Ads | .stackone.com | Search advertising and ad personalization | 13-24 months |
| .stackone.com | LinkedIn advertising and content personalization | 12 months | |
| Customer.io (_cioanonid, _cioid) | .stackone.com | Customer relationship and marketing automation | 12 months |
| G2 | .stackone.com | IP address matching with G2 visits (via Clearbit) | 12 months |
9. Blocking Cookies
Instructions provided for blocking cookies in Internet Explorer, Firefox, Chrome, and other browsers. The policy warns: “Blocking all cookies will, however, have a negative impact upon the usability of many websites.”
10. Deleting Cookies
Users can adjust preferences via a cookie settings link. Browser-specific deletion instructions linked for Chrome, Safari, Firefox, and Internet Explorer.