ServiceNow MCP Server
for AI Agents

Create a new record in any ServiceNow table using the Table API with dynamic field support. Use get_table_schema with the table_name to discover required fields and all available attributes. Use get_choice_list to get valid values for choice/dropdown fields.

Retrieve records from any ServiceNow table using the Table API with filtering, pagination, and field selection support. Use list_tables to discover available tables in your instance and get_table_schema with the table_name to discover available fields for filtering and selection.

Retrieve a single record by sys_id from any ServiceNow table using the Table API. Use list_tables to discover available tables and get_table_schema to see available fields.

Update an existing record in any ServiceNow table using the Table API with dynamic field support. Use get_table_schema with the table_name to discover updateable fields. Use get_choice_list to get valid values for choice/dropdown fields before updating.

Delete a record from any ServiceNow table using the Table API. Ensure you have the correct sys_id from list or get operations before deletion.

Create a new table in ServiceNow by inserting a record into sys_db_object. This creates the table structure. Use create_table_field to add fields/columns to the table. Requires admin permissions.

Retrieve a list of all tables in the ServiceNow instance from sys_db_object. Returns table names, labels, super classes, and accessibility info. Use this to discover available tables before creating records.

Create a new incident in ServiceNow. Use get_table_schema with table_name=incident to discover all available fields and required fields. Use get_choice_list to get valid values for state, priority, urgency, impact fields.

Retrieve a list of all incidents from ServiceNow. Use get_table_schema action with table_name=incident to discover available fields, or get_choice_list to get valid values for state, priority, urgency fields.

Retrieve a single incident by sys_id from ServiceNow. Use list_table_columns with table_name=incident to see all available fields you can request in sysparm_fields parameter.

Update an existing incident in ServiceNow. Use get_table_schema with table_name=incident to discover updateable fields. Use get_choice_list to get valid values for state, priority, urgency, impact fields.

Delete an incident from ServiceNow

Create a new problem record in ServiceNow for tracking root cause of recurring incidents. Use get_table_schema with table_name=problem to discover required fields. Use get_choice_list to get valid values for state, problem_state, priority fields.

Retrieve a list of all problem records from ServiceNow for root cause analysis of recurring incidents. Use get_table_schema with table_name=problem to discover available fields.

Retrieve a single problem record by sys_id from ServiceNow

Update an existing problem record in ServiceNow. Use get_table_schema with table_name=problem to discover updateable fields. Use get_choice_list to get valid values for state, problem_state fields.

Delete a problem record from ServiceNow. Note that some problem states (e.g., Known Error) may be protected by business rules and cannot be deleted.

Create a new change request in ServiceNow for planned infrastructure or service modifications. Use get_table_schema with table_name=change_request to discover required fields. Use get_choice_list to get valid values for type, state, risk, impact fields.

Retrieve a list of all change request records from ServiceNow for managing planned infrastructure and service changes. Use get_table_schema with table_name=change_request to discover available fields.

Retrieve a single change request record by sys_id from ServiceNow

Update an existing change request in ServiceNow. Use get_table_schema with table_name=change_request to discover updateable fields. Use get_choice_list to get valid values for type, state, risk fields.

Delete a change request from ServiceNow

Create a new task record in ServiceNow. Use get_table_schema with table_name=task to discover required fields. Use get_choice_list to get valid values for state, priority fields.

Retrieve a list of all task records from ServiceNow (base table for incidents, problems, etc.). Use get_table_schema with table_name=task to discover available fields.

Retrieve a single task record by sys_id from ServiceNow

Update an existing task record in ServiceNow. Use get_table_schema with table_name=task to discover updateable fields. Use get_choice_list to get valid values for state field.

Delete a task record from ServiceNow

Create a new service catalog request in ServiceNow. Use get_table_schema with table_name=sc_request to discover required fields. Use get_choice_list to get valid values for request_state, priority fields.

Retrieve a list of service catalog request records from ServiceNow. Use get_table_schema with table_name=sc_request to discover available fields.

Retrieve a single service catalog request by sys_id from ServiceNow

Update an existing service catalog request in ServiceNow

Delete a service catalog request from ServiceNow

Create a new service catalog request item in ServiceNow. Required fields are request (parent sc_request sys_id) and cat_item (catalog item sys_id). Use list_catalog_requests to find request sys_ids and list_catalog_items to find cat_item sys_ids.

Retrieve a list of service catalog request item records from ServiceNow (individual items within requests)

Retrieve a single service catalog request item by sys_id from ServiceNow

Update an existing service catalog request item in ServiceNow

Delete a service catalog request item from ServiceNow

Create a new knowledge base article in ServiceNow. Use get_table_schema with table_name=kb_knowledge to discover required fields. Use get_choice_list to get valid values for workflow_state, article_type fields.

Retrieve a list of knowledge base articles from ServiceNow. Use get_table_schema with table_name=kb_knowledge to discover available fields.

Retrieve a single knowledge article by sys_id from ServiceNow

Update an existing knowledge base article in ServiceNow. Use get_table_schema with table_name=kb_knowledge to discover updateable fields. Use get_choice_list to get valid values for workflow_state field.

Delete a knowledge article from ServiceNow

Create a new knowledge base category in ServiceNow

Retrieve a single knowledge category by sys_id from ServiceNow

Create a new knowledge base in ServiceNow

Retrieve a list of knowledge bases from ServiceNow

Retrieve a single knowledge base by sys_id from ServiceNow

Retrieve a list of user roles from ServiceNow sys_user_role table

Retrieve a single user role by sys_id from ServiceNow. Use list_user_roles to find valid role sys_ids first.

Create a new location in ServiceNow

Retrieve a list of company locations from ServiceNow cmn_location table

Retrieve a single location by sys_id from ServiceNow

Create a new department in ServiceNow

Retrieve a list of departments from ServiceNow cmn_department table

Retrieve a single department by sys_id from ServiceNow

Create a new user in ServiceNow sys_user table. Use get_table_schema with table_name=sys_user to discover required fields and all available user attributes.

Retrieve a list of users from ServiceNow sys_user table to get sys_id values for caller_id and assigned_to fields. Use get_table_schema with table_name=sys_user to discover available fields.

Retrieve a single user by sys_id from ServiceNow sys_user table

Update an existing user in ServiceNow sys_user table

Delete a user from ServiceNow sys_user table

Create a new assignment group in ServiceNow sys_user_group table. Use get_table_schema with table_name=sys_user_group to discover required fields and group attributes.

Retrieve a list of assignment groups from ServiceNow sys_user_group table to get sys_id values for assignment_group field. Use get_table_schema with table_name=sys_user_group to discover available fields.

Retrieve a single assignment group by sys_id from ServiceNow sys_user_group table

Update an existing assignment group in ServiceNow sys_user_group table

Delete an assignment group from ServiceNow sys_user_group table