Connect
Optimize
Secure
Freshdesk MCP Server
for AI Agents
Production-ready Freshdesk MCP server with 71 extensible actions — plus built-in authentication, security, and optimized execution.
Freshdesk MCP Server
Built by 
StackOne
StackOne 
Coverage
71 Agent Actions
Create, read, update, and delete across Freshdesk — and extend your agent's capabilities with custom actions.
Authentication
Agent Tool Authentication
Per-user OAuth in one call. Your Freshdesk MCP server gets session-scoped tokens with zero credentials stored on your infra.
Agent Auth →
Security
Agent Protection
Every Freshdesk tool response scanned for prompt injection in milliseconds — 88.7% accuracy, all running on CPU.
Prompt Injection Defense →
Performance
Max Agent Context. Min Cost.
Free up to 96% of your agent's context window to enhance reasoning and reduce cost, on every Freshdesk call.
Tools Discovery →What is the Freshdesk MCP Server?
A Freshdesk MCP server lets AI agents read and write Freshdesk data through the Model Context Protocol — Anthropic's open standard for connecting LLMs to external tools. StackOne's Freshdesk MCP server ships with 71 pre-built actions, fully extensible via the Connector Builder — plus managed authentication, prompt injection defense, and optimized agent context. Connect it from MCP clients like Claude Desktop, Cursor, and VS Code, or from agent frameworks like OpenAI Agents SDK, LangChain, and Vercel AI SDK.
All Freshdesk MCP Tools and Actions
Every action from Freshdesk's API, ready for your agent. Create, read, update, and delete — scoped to exactly what you need.
Agents
- Create Agent
Create a new agent in Freshdesk
- List Agents
Retrieve a list of all agents in Freshdesk
- Get Agent
Retrieve a specific agent by ID
- Search Agents
Search for agents by name or email using autocomplete
- Update Agent
Update an existing agent in Freshdesk
- Delete Agent
Delete an agent from Freshdesk
Canned Response Folders
- Create Canned Response Folder
Create a new canned response folder
- List Canned Response Folders
List all canned response folders
- Get Canned Response Folder
Retrieve a specific canned response folder and its responses
- Update Canned Response Folder
Update an existing canned response folder
Canned Responses
- Create Canned Response
Create a new canned response in Freshdesk
- Get Canned Response
Retrieve a specific canned response by ID
- Update Canned Response
Update an existing canned response in Freshdesk
Companies
- List Companies
Retrieve a paginated list of all companies in Freshdesk
- Search Companies
Search companies by name using autocomplete
Companys
- Create Company
Create a new company in Freshdesk
- Get Company
Retrieve detailed information about a specific company by its ID
- Update Company
Update an existing company in Freshdesk
- Delete Company
Permanently delete a company from Freshdesk
Contacts
- Create Contact
Create a new contact
- List Contacts
Retrieve a paginated list of contacts
- Get Contact
Retrieve a single contact by ID
- Search Contacts
Search contacts by keyword using autocomplete
- Update Contact
Update an existing contact
- Delete Contact
Soft delete a contact
Conversations
- Update Conversation
Update the body of an existing conversation
- Delete Conversation
Delete an existing conversation
Groups
- Create Group
Create a new agent group for ticket assignment and escalation
- List Groups
Retrieve a paginated list of all agent groups in the Freshdesk account
- Get Group
Retrieve details of a specific group by its ID
- Update Group
Update an existing group's properties and membership
- Delete Group
Permanently delete a group from Freshdesk
Roles
- List Roles
List all roles in the helpdesk
- Get Role
Retrieve a specific role by ID
Solution Categorys
- Create Solution Category
Create a new solution category in the knowledge base
- Get Solution Category
Retrieve a specific solution category by ID
- Update Solution Category
Update an existing solution category
- Delete Solution Category
Delete a solution category from the knowledge base
Solution Folders
- Create Solution Folder
Create a new solution folder within a category
- List Solution Folders
Retrieve all folders within a solution category
- Get Solution Folder
Retrieve a specific solution folder by ID
- Update Solution Folder
Update an existing solution folder
- Delete Solution Folder
Delete a solution folder from the knowledge base
Solution Articles
- Create Solution Article
Create a new solution article within a folder
- List Solution Articles
Retrieve all articles within a solution folder
- Get Solution Article
Retrieve a specific solution article by ID
- Update Solution Article
Update an existing solution article
- Delete Solution Article
Delete a solution article from the knowledge base
Tickets
- Create Ticket
Create a new support ticket
- List Tickets
Retrieve a paginated list of all tickets
- Get Ticket
Retrieve a single ticket by ID
- Update Ticket
Update an existing ticket
- Delete Ticket
Permanently delete a ticket
Time Entrys
- Create Time Entry
Create a new time entry for a ticket
- Update Time Entry
Update an existing time entry
- Delete Time Entry
Delete a time entry
Other (15)
- Create Reply
Reply to a ticket
- Create Note
Add a note to a ticket
- Get Authenticated Agent
Retrieve the currently authenticated agent's profile
- Get Canned Response Folder Responses
Retrieve detailed canned responses in a folder
- List Company Fields
Retrieve all company fields configured in Freshdesk
- List Contact Fields
Retrieve all contact fields configured in Freshdesk
- List Ticket Conversations
Retrieve all conversations for a specific ticket
- List Solution Categories
Retrieve all solution categories in the knowledge base
- List Ticket Fields
Retrieve all ticket fields configured in the helpdesk
- List Time Entries
Retrieve all time entries across all tickets
- Restore Contact
Restore a previously deleted contact
- Forward Ticket
Forward a ticket to external email addresses
- Restore Ticket
Restore a previously deleted ticket
- Filter Tickets
Search tickets using Freshdesk query language
- Toggle Timer
Start or stop the timer on a time entry
Set Up Your Freshdesk MCP Server in Minutes
One endpoint. Any framework. Your agent is talking to Freshdesk in under 10 lines of code.
MCP Clients
Agent Frameworks
JSON{
"mcpServers": {
"stackone": {
"command": "npx",
"args": [
"-y",
"mcp-remote@latest",
"https://api.stackone.com/mcp?x-account-id=<account_id>",
"--header",
"Authorization: Basic <YOUR_BASE64_TOKEN>"
]
}
}
}More Customer Support MCP Servers
Intercom
123+ actions
SurveyMonkey
104+ actions
Freshservice
84+ actions
ServiceNow
74+ actions
Gorgias
69+ actions
Discourse
67+ actions
Dixa
65+ actions
Freshdesk MCP Server Resources
MCP Code Mode: Keeping Tool Responses Out of Agent Context
Anthropic's code_execution processes data already in context. Custom MCP code mode keeps raw tool responses in a sandbox. 14K tokens vs 500.
11 min
Comparing BM25, TF-IDF, and Hybrid Search for MCP Tool Discovery
Benchmarking BM25, TF-IDF, and hybrid search for MCP tool discovery across 916 tools. The 80/20 TF-IDF/BM25 hybrid hits 21% Top-1 accuracy in under 1ms.
10 min
Indirect Prompt Injection Defense for MCP Tools: A Technical Guide
MCP tools that read emails, CRM records, and tickets are indirect prompt injection vectors. Here's how we built a two-tier defense that scans tool results in ~11ms.
12 min
Freshdesk MCP Server FAQ
Freshdesk MCP server vs direct API integration — what's the difference?
A Freshdesk MCP server and direct API integration serve different use cases. Direct API integration is for software-to-software — backend code calling Freshdesk. A Freshdesk MCP server is for AI agents — MCP clients like Claude and Cursor, plus framework agents built with OpenAI, LangChain, or Vercel AI — discovering and calling Freshdesk at runtime. StackOne provides both.
How does Freshdesk authentication work for AI agents?
Freshdesk authentication for AI agents works through a StackOne Connect Session. Create one via the dashboard or the SDK — you get an auth link and ready-to-paste config for Claude Desktop, Cursor, and other MCP clients. Your user authenticates their own Freshdesk account; StackOne handles token exchange, storage, and refresh. Credentials never reach the LLM, and each user is isolated via
origin_owner_id.Are Freshdesk MCP tools vulnerable to prompt injection?
Yes — Freshdesk MCP tools can be vulnerable to indirect prompt injection. Any tool that reads user-written content — documents, messages, tickets, records, or free-text fields — is a potential vector. StackOne Defender scans every tool response before it enters the agent's context — regex patterns in ~1ms, then a MiniLM classifier in ~4ms. 88.7% accuracy, CPU-only.
What is the context bloat of a Freshdesk agent and how do I avoid it?
Context bloat happens when Freshdesk tool schemas and API responses eat your Freshdesk agent's memory, preventing it from reasoning effectively. A single Freshdesk query can return a massive JSON response, and connecting multiple tools compounds the problem. Tools Discovery and Code Mode reduce context bloat — loading only relevant tools per query and keeping raw responses out of the agent's context.
Can I limit which actions my Freshdesk agent can access?
Yes — you can limit which actions your Freshdesk agent can access directly from the StackOne dashboard. Toggle actions on or off, or restrict them to specific accounts, with no code changes to your agent. Session tokens can be scoped to exact actions so if one leaks, exposure stays contained.
Can I create custom agent actions for my Freshdesk MCP server?
Yes — you can create custom agent actions for your Freshdesk MCP server using Connector Builder. It's an integration agent your coding assistant (Claude Code, Cursor, or Copilot) can invoke to research Freshdesk's API, generate production-ready connector YAML, test against the live API, and validate before you ship.
When should I NOT use a Freshdesk MCP server?
Skip a Freshdesk MCP server if your integration is purely software-to-software — direct Freshdesk API integration is simpler when no AI agent is involved. For deterministic, compliance-critical operations (financial transactions, regulatory reporting), direct API gives you predictable behavior without agent-driven decision-making. MCP shines when AI agents need to dynamically discover and call Freshdesk actions at runtime.
What AI frameworks and AI clients does the StackOne Freshdesk MCP server support?
The StackOne Freshdesk MCP server supports both. MCP clients (paste-and-go apps): Claude Desktop, Claude Code, Cursor, VS Code, Goose. Agent frameworks (code SDKs you build with): OpenAI Agents SDK, Anthropic, Vercel AI, Google ADK, CrewAI, Pydantic AI, LangChain, LangGraph, Azure AI Foundry.
Put your AI agents to work
All the tools you need to build and scale AI agent integrations, with best-in-class connectivity, execution, and security.