Freshdesk MCP Server
for AI Agents
Connect your AI agent to StackOne's Freshdesk MCP server and give it 73 MCP tools out of the box. Auth, tool execution, and security all managed.
StackOne 
Coverage
73 Agent Actions
Create, read, update, and delete across Freshdesk — and extend your agent's capabilities with custom actions.
Authentication
Agent Tool Authentication
Per-user OAuth in one call. Your Freshdesk MCP server gets session-scoped tokens with zero credentials stored on your infra.
Agent Auth →
Security
Agent Protection
Every Freshdesk tool response scanned for prompt injection in milliseconds — 88.7% accuracy, all running on CPU.
Prompt Injection Defense →
Performance
Max Agent Context. Min Cost.
Free up to 96% of your agent's context window to enhance reasoning and reduce cost, on every Freshdesk call.
Tools Discovery →What is the Freshdesk MCP Server?
A Freshdesk MCP server lets AI agents read and write Freshdesk data through the Model Context Protocol — Anthropic's open standard for connecting LLMs to external tools. StackOne's Freshdesk MCP server ships with 73 pre-built actions, fully extensible via the Connector Builder — plus managed authentication, prompt injection defense, observability, and agent execution runtime. Connect it from MCP clients like Claude Desktop, Claude Code, Cursor, Goose, and VS Code, or from agent frameworks like OpenAI Agents SDK, LangChain, and Vercel AI SDK.
All Freshdesk MCP Tools
Every action from Freshdesk's API, ready for your agent. Create, read, update, and delete — scoped to exactly what you need.
Agents
- Create Agent
Create a new agent in Freshdesk
- List Agents
Retrieve a list of all agents in Freshdesk
- Get Agent
Retrieve a specific agent by ID
- Search Agents
Search for agents by name or email using autocomplete
- Update Agent
Update an existing agent in Freshdesk
- Delete Agent
Delete an agent from Freshdesk
Canned Response Folders
- Create Canned Response Folder
Create a new canned response folder
- List Canned Response Folders
List all canned response folders
- Get Canned Response Folder
Retrieve a specific canned response folder and its responses
- Update Canned Response Folder
Update an existing canned response folder
Canned Responses
- Create Canned Response
Create a new canned response in Freshdesk
- Get Canned Response
Retrieve a specific canned response by ID
- Update Canned Response
Update an existing canned response in Freshdesk
Companies
- List Companies
Retrieve a paginated list of all companies in Freshdesk
- Search Companies
Search companies by name using autocomplete
Companys
- Create Company
Create a new company in Freshdesk
- Get Company
Retrieve detailed information about a specific company by its ID
- Update Company
Update an existing company in Freshdesk
- Delete Company
Permanently delete a company from Freshdesk
Contacts
- Create Contact
Create a new contact
- List Contacts
Retrieve a paginated list of contacts
- Get Contact
Retrieve a single contact by ID
- Search Contacts
Search contacts by keyword using autocomplete
- Update Contact
Update an existing contact
- Delete Contact
Soft delete a contact
Conversations
- Update Conversation
Update the body of an existing conversation
- Delete Conversation
Delete an existing conversation
Groups
- Create Group
Create a new agent group for ticket assignment and escalation
- List Groups
Retrieve a paginated list of all agent groups in the Freshdesk account
- Get Group
Retrieve details of a specific group by its ID
- Update Group
Update an existing group's properties and membership
- Delete Group
Permanently delete a group from Freshdesk
Products
- List Products
Retrieve all products configured in the helpdesk
- Get Product
Retrieve a specific product by ID
Roles
- List Roles
List all roles in the helpdesk
- Get Role
Retrieve a specific role by ID
Solution Categorys
- Create Solution Category
Create a new solution category in the knowledge base
- Get Solution Category
Retrieve a specific solution category by ID
- Update Solution Category
Update an existing solution category
- Delete Solution Category
Delete a solution category from the knowledge base
Solution Folders
- Create Solution Folder
Create a new solution folder within a category
- List Solution Folders
Retrieve all folders within a solution category
- Get Solution Folder
Retrieve a specific solution folder by ID
- Update Solution Folder
Update an existing solution folder
- Delete Solution Folder
Delete a solution folder from the knowledge base
Solution Articles
- Create Solution Article
Create a new solution article within a folder
- List Solution Articles
Retrieve all articles within a solution folder
- Get Solution Article
Retrieve a specific solution article by ID
- Update Solution Article
Update an existing solution article
- Delete Solution Article
Delete a solution article from the knowledge base
Tickets
- Create Ticket
Create a new support ticket
- List Tickets
Retrieve a paginated list of all tickets
- Get Ticket
Retrieve a single ticket by ID
- Update Ticket
Update an existing ticket
- Delete Ticket
Permanently delete a ticket
Time Entrys
- Create Time Entry
Create a new time entry for a ticket
- Update Time Entry
Update an existing time entry
- Delete Time Entry
Delete a time entry
Other (15)
- Create Reply
Reply to a ticket
- Create Note
Add a note to a ticket
- Get Authenticated Agent
Retrieve the currently authenticated agent's profile
- Get Canned Response Folder Responses
Retrieve detailed canned responses in a folder
- List Company Fields
Retrieve all company fields configured in Freshdesk
- List Contact Fields
Retrieve all contact fields configured in Freshdesk
- List Ticket Conversations
Retrieve all conversations for a specific ticket
- List Solution Categories
Retrieve all solution categories in the knowledge base
- List Ticket Fields
Retrieve all ticket fields configured in the helpdesk
- List Time Entries
Retrieve all time entries across all tickets
- Restore Contact
Restore a previously deleted contact
- Forward Ticket
Forward a ticket to external email addresses
- Restore Ticket
Restore a previously deleted ticket
- Filter Tickets
Search tickets using Freshdesk query language
- Toggle Timer
Start or stop the timer on a time entry
Freshdesk AI Agent Use Cases
Connect your AI agent to Freshdesk and help your team scale the support operations they run by hand today.
Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate ticket triage and priority routing.
ViewUse StackOne to connect your AI agent to your telephony, CRM, and messaging tools to automate voice call summarization and CRM logging.
ViewUse StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate SLA breach prediction and escalation.
ViewSet Up Your Freshdesk MCP Server in Minutes
One endpoint. Any framework. Your agent is talking to Freshdesk in under 10 lines of code.
Agent Frameworks
JSON{
"mcpServers": {
"stackone": {
"command": "npx",
"args": [
"-y",
"mcp-remote@latest",
"https://api.stackone.com/mcp?x-account-id=<account_id>",
"--header",
"Authorization: Basic <YOUR_BASE64_TOKEN>"
]
}
}
}Check More Customer Support MCP Servers
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Freshdesk Resources
How I Vibe-Coded a Customer Success Hub Using StackOne's AI Native Integration Platform
How a non-developer vibe-coded a customer success dashboard pulling HubSpot, Pylon, PostHog, Databricks, and Fireflies through StackOne's MCP gateway.
7 min read
MCP Code Mode: Keeping Tool Responses Out of Agent Context
Anthropic's code_execution processes data already in context. Custom MCP code mode keeps raw tool responses in a sandbox. 14K tokens vs 500.
11 min
Comparing BM25, TF-IDF, and Hybrid Search for MCP Tool Discovery
Benchmarking BM25, TF-IDF, and hybrid search for MCP tool discovery across 916 tools. The 80/20 TF-IDF/BM25 hybrid hits 21% Top-1 accuracy in under 1ms.
10 min
Indirect Prompt Injection Defense for MCP Tools: A Technical Guide
MCP tools that read emails, CRM records, and tickets are indirect prompt injection vectors. Here's how we built a two-tier defense that scans tool results in ~11ms.
12 min
MCP vs A2A: Architecture, Security, and When to Use Each
MCP vs A2A: what each protocol standardizes, how they differ, their shared security risks including indirect prompt injection, and when to use one, both, or a hybrid architecture.
12 min
MCP vs API: What 200+ Connector Builds Taught Us
MCP wraps APIs, it doesn't replace them. After building 200+ connectors that serve both, here's when each approach wins.
14 min read
Freshdesk MCP Server FAQ
Does StackOne have a Freshdesk MCP server?
Freshdesk MCP server vs direct API integration — what's the difference?
How does Freshdesk authentication work for AI agents?
origin_owner_id.Are Freshdesk MCP tools vulnerable to prompt injection?
What is the context bloat of a Freshdesk agent and how do I avoid it?
Can I limit which actions my Freshdesk agent can access?
Can I create custom agent actions for my Freshdesk MCP server?
When should I NOT use a Freshdesk MCP server?
What AI frameworks and AI clients does the StackOne Freshdesk MCP server support?
Put your AI agents to work
All the tools you need to build and scale AI agent integrations, with best-in-class connectivity, execution, and security.