Live 113 Actions

Intercom MCP Server
for AI Agents

Q: What AI frameworks and AI clients does the StackOne Intercom MCP server support?

The StackOne Intercom MCP server supports both. MCP clients (paste-and-go apps): Claude Desktop, Claude Code, Cursor, VS Code, Goose. Agent frameworks (code SDKs you build with): OpenAI Agents SDK, Anthropic, Vercel AI, Google ADK, CrewAI, Pydantic AI, LangChain, LangGraph, Azure AI Foundry.

Connect your AI agent to StackOne's Intercom MCP server and give it 113 MCP tools out of the box. Auth, tool execution, and security all managed.

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Intercom MCP Server

Built by

StackOne

Coverage

113 Agent Actions

Create, read, update, and delete across Intercom — and extend your agent's capabilities with custom actions.

MCP Actions → Build Actions →

Authentication

Agent Tool Authentication

Per-user OAuth in one call. Your Intercom MCP server gets session-scoped tokens with zero credentials stored on your infra.

Agent Auth →

Security

Agent Protection

Every Intercom tool response scanned for prompt injection in milliseconds — 88.7% accuracy, all running on CPU.

Prompt Injection Defense →

Performance

Max Agent Context. Min Cost.

Free up to 96% of your agent's context window to enhance reasoning and reduce cost, on every Intercom call.

Tools Discovery →

What is the Intercom MCP Server?

A Intercom MCP server lets AI agents read and write Intercom data through the Model Context Protocol — Anthropic's open standard for connecting LLMs to external tools. StackOne's Intercom MCP server ships with 113 pre-built actions, fully extensible via the Connector Builder — plus managed authentication, prompt injection defense, observability, and agent execution runtime. Connect it from MCP clients like Claude Desktop, Claude Code, Cursor, Goose, and VS Code, or from agent frameworks like OpenAI Agents SDK, LangChain, and Vercel AI SDK.

All Intercom MCP Tools

Every action from Intercom's API, ready for your agent. Create, read, update, and delete — scoped to exactly what you need.

Admins

List Admins
List all admins in Intercom workspace
Get Admin
Retrieve a specific admin by ID

Contacts

Create Contact
Create a new contact in Intercom
List Contacts
List all contacts in Intercom
Get Contact
Retrieve a specific contact by ID
Search Contacts
Search for contacts using filters
Update Contact
Update an existing contact
Delete Contact
Delete a contact from Intercom

Contact Notes

Create Contact Note
Create a note for a contact
List Contact Notes
List all notes for a contact

Articles

Create Article
Create a new article
List Articles
List all articles
Get Article
Retrieve a specific article by ID
Search Articles
Search for articles
Update Article
Update an existing article
Delete Article
Delete an article

Collections

List Collections
List all Help Center collections
Get Collection
Retrieve a Help Center collection by ID

Internal Articles

Create Internal Article
Create a new internal article
List Internal Articles
List all internal articles
Get Internal Article
Retrieve a specific internal article by ID
Search Internal Articles
Search for internal articles by folder
Update Internal Article
Update an existing internal article
Delete Internal Article
Delete an internal article

Segments

List Segments
List all segments
Get Segment
Retrieve a specific segment by ID

Teams

List Teams
List all teams in your workspace
Get Team
Retrieve a specific team by ID

Ticket Type Attributes

Create Ticket Type Attribute
Create a new attribute for a ticket type
Update Ticket Type Attribute
Update an existing attribute for a ticket type

Tickets

Create Ticket
Create a new ticket
Get Ticket
Retrieve a specific ticket by ID
Search Tickets
Search for tickets using query filters
Update Ticket
Update an existing ticket
Delete Ticket
Delete a ticket by ID

Ticket Types

Create Ticket Type
Create a new ticket type
List Ticket Types
List all ticket types for the workspace
Get Ticket Type
Retrieve a specific ticket type by ID
Update Ticket Type
Update an existing ticket type

Companys

Get Company
Retrieve a specific company by ID
Update Company
Update a company by Intercom ID
Delete Company
Delete a company by ID

Data Attributes

Create Data Attribute
Create a new data attribute for contacts or companies
List Data Attributes
List all data attributes for the workspace
Update Data Attribute
Update an existing data attribute in the workspace

Conversations

Create Conversation
Create a new conversation initiated by a contact
List Conversations
Retrieve all conversations in the workspace
Get Conversation
Retrieve a specific conversation by ID
Search Conversations
Search for conversations using filters
Update Conversation
Update an existing conversation
Delete Conversation
Delete a conversation by ID

Other (58)

Add Tag To Contact
Add a tag to a contact
Add Tag To Ticket
Add a tag to a specific ticket
Add Tag To Conversation
Add a tag to a specific conversation
Create Or Update Company
Create a new company or update an existing one
Create Event Summaries
Create event summaries for a user
Create Message
Create an admin-initiated message to a contact
Get Current Admin
Retrieve the currently authenticated admin
List Admin Activity Logs
List activity logs for admins
Get Contact By External ID
Retrieve a contact by external ID
List Contact Companies
List all companies attached to a contact
List Attached Contacts
List all contacts attached to a company
List Contact Segments
List all segments for a contact
List Contact Tags
List all tags for a contact
List Contact Subscriptions
List all subscriptions for a contact
Get Job Status
Retrieve the status of an asynchronous job
Get Note
Retrieve a specific note by ID
List Subscription Types
List all subscription types in your workspace
List Ticket States
List all ticket states for the workspace
List Away Status Reasons
List all away status reasons for the workspace
List All Companies
Retrieve all companies in the workspace
Retrieve Companies
Retrieve companies with filters
List Company Contacts
List all contacts attached to a company
List Company Segments
List all segments attached to a company
List Data Events
List all data events with optional filtering
List All Calls
Retrieve a list of all phone calls
Get Call
Retrieve details of a specific call
Get Call Recording
Retrieve the recording of a specific call
Get Call Transcript
Retrieve the transcript of a specific call
List Calls With Transcripts
Search and list calls that have transcripts
Set Admin Away Status
Set an admin's away mode status
Remove Tag From Contact
Remove a tag from a contact
Remove Tag From Ticket
Remove a tag from a specific ticket
Remove Tag From Conversation
Remove a tag from a specific conversation
Merge Contacts
Merge a lead into an existing user
Archive Contact
Archive a contact
Unarchive Contact
Unarchive a contact
Block Contact
Block a contact
Attach A Contact To A Company
Attach a Contact to a Company
Detach A Contact From A Company
Detach a contact from a company
Attach Subscription To Contact
Attach a subscription type to a contact
Detach Subscription From Contact
Detach a subscription type from a contact
Reply To Ticket
Reply to a ticket with a message from an admin or on behalf of a contact
Enqueue Create Ticket
Enqueue ticket creation for asynchronous processing
Tag Companies
Apply a tag to one or more companies
Untag Companies
Remove a tag from one or more companies
Scroll All Companies
Iterate over all companies using scroll API
Attach Contact To Company
Attach a contact to a company
Detach Contact From Company
Remove a contact from a company
Submit Data Event
Submit a data event for a user
Reply To Conversation
Reply to a conversation with a message
Close Conversation
Close a conversation
Open Conversation
Open a snoozed or closed conversation
Snooze Conversation
Snooze a conversation to reopen at a future time
Assign Conversation
Assign a conversation to an admin or team
Attach Contact To Conversation
Add a contact as a participant to a group conversation
Detach Contact From Conversation
Remove a contact from a group conversation
Redact Conversation Part
Redact a conversation part or source message
Convert Conversation To Ticket
Convert a conversation to a ticket

Intercom AI Agent Use Cases

Connect your AI agent to Intercom and help your team scale the support operations they run by hand today.

Ticket Triage

Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate ticket triage and priority routing.

View

Voice Call Summarization

Use StackOne to connect your AI agent to your telephony, CRM, and messaging tools to automate voice call summarization and CRM logging.

View

Lead Nurture Sequences

Use StackOne to connect your AI agent to your marketing automation, CRM, and email tools to automate lead nurture email sequences.

View

More Customer Support use cases More Marketing Automation use cases

Set Up Your Intercom MCP Server in Minutes

One endpoint. Any framework. Your agent is talking to Intercom in under 10 lines of code.

MCP Clients

Agent Frameworks

Claude Desktop-

JSON

Claude Desktop Docs

{
  "mcpServers": {
    "stackone": {
      "command": "npx",
      "args": [
        "-y",
        "mcp-remote@latest",
        "https://api.stackone.com/mcp?x-account-id=<account_id>",
        "--header",
        "Authorization: Basic <YOUR_BASE64_TOKEN>"
      ]
    }
  }
}

Check More Customer Support MCP Servers

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Dixa

65+ actions

All Customer Support MCP Servers →

Intercom Resources

How I Vibe-Coded a Customer Success Hub Using StackOne's AI Native Integration Platform

How a non-developer vibe-coded a customer success dashboard pulling HubSpot, Pylon, PostHog, Databricks, and Fireflies through StackOne's MCP gateway.

7 min read

MCP Code Mode: Keeping Tool Responses Out of Agent Context

Anthropic's code_execution processes data already in context. Custom MCP code mode keeps raw tool responses in a sandbox. 14K tokens vs 500.

11 min

Comparing BM25, TF-IDF, and Hybrid Search for MCP Tool Discovery

Benchmarking BM25, TF-IDF, and hybrid search for MCP tool discovery across 916 tools. The 80/20 TF-IDF/BM25 hybrid hits 21% Top-1 accuracy in under 1ms.

10 min

Indirect Prompt Injection Defense for MCP Tools: A Technical Guide

MCP tools that read emails, CRM records, and tickets are indirect prompt injection vectors. Here's how we built a two-tier defense that scans tool results in ~11ms.

12 min

MCP vs A2A: Architecture, Security, and When to Use Each

MCP vs A2A: what each protocol standardizes, how they differ, their shared security risks including indirect prompt injection, and when to use one, both, or a hybrid architecture.

12 min

MCP vs API: What 200+ Connector Builds Taught Us

MCP wraps APIs, it doesn't replace them. After building 200+ connectors that serve both, here's when each approach wins.

14 min read

Intercom MCP Server FAQ

Does StackOne have a Intercom MCP server?

Yes. StackOne offers a hosted Intercom MCP server with 113 pre-built actions, and every action is tested and QA'd by StackOne. Connect it to Claude, Cursor, and any other MCP client, or to any agent framework through the AI Action SDK. It ships with managed agent authentication, prompt injection defense, and tool discovery with server-side execution that preserve your agent's context window and keep reasoning performance.

Intercom MCP server vs direct API integration — what's the difference?

A Intercom MCP server and direct API integration serve different use cases. Direct API integration is for software-to-software — backend code calling Intercom. A Intercom MCP server is for AI agents — MCP clients like Claude and Cursor, plus framework agents built with OpenAI, LangChain, or Vercel AI — discovering and calling Intercom at runtime. StackOne provides both.

How does Intercom authentication work for AI agents?

Intercom authentication for AI agents works through a StackOne Connect Session. Create one via the dashboard or the SDK — you get an auth link and ready-to-paste config for Claude Desktop, Cursor, and other MCP clients. Your user authenticates their own Intercom account; StackOne handles token exchange, storage, and refresh. Credentials never reach the LLM, and each user is isolated via origin_owner_id.

Are Intercom MCP tools vulnerable to prompt injection?

Yes — Intercom MCP tools can be vulnerable to indirect prompt injection. Any tool that reads user-written content — documents, messages, tickets, records, or free-text fields — is a potential vector. StackOne Defender scans every tool response before it enters the agent's context — regex patterns in ~1ms, then a MiniLM classifier in ~4ms. 88.7% accuracy, CPU-only.

What is the context bloat of a Intercom agent and how do I avoid it?

Context bloat happens when Intercom tool schemas and API responses eat your Intercom agent's memory, preventing it from reasoning effectively. A single Intercom query can return a massive JSON response, and connecting multiple tools compounds the problem. Tools Discovery and Code Mode reduce context bloat — loading only relevant tools per query and keeping raw responses out of the agent's context.

Can I limit which actions my Intercom agent can access?

Yes — you can limit which actions your Intercom agent can access directly from the StackOne dashboard. Toggle actions on or off, or restrict them to specific accounts, with no code changes to your agent. Session tokens can be scoped to exact actions so if one leaks, exposure stays contained.

Can I create custom agent actions for my Intercom MCP server?

Yes — you can create custom agent actions for your Intercom MCP server using Connector Builder. It's an integration agent your coding assistant (Claude Code, Cursor, or Copilot) can invoke to research Intercom's API, generate production-ready connector YAML, test against the live API, and validate before you ship.

When should I NOT use a Intercom MCP server?

Skip a Intercom MCP server if your integration is purely software-to-software — direct Intercom API integration is simpler when no AI agent is involved. For deterministic, compliance-critical operations (financial transactions, regulatory reporting), direct API gives you predictable behavior without agent-driven decision-making. MCP shines when AI agents need to dynamically discover and call Intercom actions at runtime.

What AI frameworks and AI clients does the StackOne Intercom MCP server support?

The StackOne Intercom MCP server supports both. MCP clients (paste-and-go apps): Claude Desktop, Claude Code, Cursor, VS Code, Goose. Agent frameworks (code SDKs you build with): OpenAI Agents SDK, Anthropic, Vercel AI, Google ADK, CrewAI, Pydantic AI, LangChain, LangGraph, Azure AI Foundry.

Put your AI agents to work

All the tools you need to build and scale AI agent integrations, with best-in-class connectivity, execution, and security.

Start Free Book Demo

Intercom MCP Serverfor AI Agents

113 Agent Actions

Agent Tool Authentication

Agent Protection

Max Agent Context. Min Cost.

What is the Intercom MCP Server?

All Intercom MCP Tools

Admins

Contacts

Contact Notes

Articles

Collections

Internal Articles

Segments

Teams

Ticket Type Attributes

Tickets

Ticket Types

Tags

Companys

Data Attributes

Conversations

Other (58)

Intercom AI Agent Use Cases

Set Up Your Intercom MCP Server in Minutes

Check More Customer Support MCP Servers

Intercom Resources

How I Vibe-Coded a Customer Success Hub Using StackOne's AI Native Integration Platform

MCP Code Mode: Keeping Tool Responses Out of Agent Context

Comparing BM25, TF-IDF, and Hybrid Search for MCP Tool Discovery

Indirect Prompt Injection Defense for MCP Tools: A Technical Guide

MCP vs A2A: Architecture, Security, and When to Use Each

MCP vs API: What 200+ Connector Builds Taught Us

Intercom MCP Server FAQ

Put your AI agents to work

Intercom MCP Server
for AI Agents