Freshservice MCP Server
for AI Agents
Connect your AI agent to StackOne's Freshservice MCP server and give it 92 MCP tools out of the box. Auth, tool execution, and security all managed.
StackOne 
Coverage
92 Agent Actions
Create, read, update, and delete across Freshservice — and extend your agent's capabilities with custom actions.
Authentication
Agent Tool Authentication
Per-user OAuth in one call. Your Freshservice MCP server gets session-scoped tokens with zero credentials stored on your infra.
Agent Auth →
Security
Agent Protection
Every Freshservice tool response scanned for prompt injection in milliseconds — 88.7% accuracy, all running on CPU.
Prompt Injection Defense →
Performance
Max Agent Context. Min Cost.
Free up to 96% of your agent's context window to enhance reasoning and reduce cost, on every Freshservice call.
Tools Discovery →What is the Freshservice MCP Server?
A Freshservice MCP server lets AI agents read and write Freshservice data through the Model Context Protocol — Anthropic's open standard for connecting LLMs to external tools. StackOne's Freshservice MCP server ships with 92 pre-built actions, fully extensible via the Connector Builder — plus managed authentication, prompt injection defense, observability, and agent execution runtime. Connect it from MCP clients like Claude Desktop, Claude Code, Cursor, Goose, and VS Code, or from agent frameworks like OpenAI Agents SDK, LangChain, and Vercel AI SDK.
All Freshservice MCP Tools
Every action from Freshservice's API, ready for your agent. Create, read, update, and delete — scoped to exactly what you need.
Agents
- Create Agent
Create a new agent in Freshservice
- List Agents
Retrieve a list of all agents
- Get Agent
Retrieve a specific agent by ID
- Update Agent
Update an existing agent
Assets
- Create Asset
Create a new asset
- List Assets
Retrieve a list of all assets
- Get Asset
Retrieve a specific asset by display ID
- Update Asset
Update an existing asset
- Delete Asset
Delete an asset (moves to trash)
Changes
- Create Change
Create a new change request
- List Changes
Retrieve a list of all changes
- Get Change
Retrieve a specific change by ID
- Update Change
Update an existing change
- Delete Change
Delete a change
Contracts
- Create Contract
Create a new contract
- List Contracts
Retrieve a list of all contracts
- Get Contract
Retrieve a specific contract by ID
- Update Contract
Update an existing contract
Departments
- Create Department
Create a new department
- List Departments
Retrieve a list of all departments
- Get Department
Retrieve a specific department by ID
- Update Department
Update an existing department
- Delete Department
Delete a department
Groups
- Create Group
Create a new group
- List Groups
Retrieve a list of all groups
- Get Group
Retrieve a specific group by ID
- Update Group
Update an existing group
- Delete Group
Delete a group
Problems
- Create Problem
Create a new problem
- List Problems
Retrieve a list of all problems
- Get Problem
Retrieve a specific problem by ID
- Update Problem
Update an existing problem
- Delete Problem
Delete a problem
Releases
- Create Release
Create a new release
- List Releases
Retrieve a list of all releases
- Get Release
Retrieve a specific release by ID
- Update Release
Update an existing release
- Delete Release
Delete a release
Requesters
- Create Requester
Create a new requester
- List Requesters
Retrieve a list of all requesters
- Get Requester
Retrieve a specific requester by ID
- Update Requester
Update an existing requester
Solution Categorys
- Create Solution Category
Create a new solution category
- Get Solution Category
Retrieve a specific solution category by ID
- Update Solution Category
Update an existing solution category
- Delete Solution Category
Delete a solution category
Solution Folders
- Create Solution Folder
Create a new solution folder
- Get Solution Folder
Retrieve a specific solution folder by ID
- List Solution Folders
Retrieve all solution folders
- Update Solution Folder
Update an existing solution folder
- Delete Solution Folder
Delete a solution folder
Solution Articles
- Create Solution Article
Create a new knowledge base article
- List Solution Articles
Retrieve all knowledge base articles
- Get Solution Article
Retrieve a specific solution article by ID
- Update Solution Article
Update an existing knowledge base article
- Delete Solution Article
Delete a solution article (moves to trash)
Tickets
- Create Ticket
Create a new support ticket
- List Tickets
Retrieve a paginated list of all tickets
- Get Ticket
Retrieve a single ticket by ID
- Update Ticket
Update an existing ticket
- Delete Ticket
Delete a ticket (moves to trash)
Ticket Tasks
- Create Ticket Task
Create a task on a ticket
- List Ticket Tasks
Retrieve all tasks for a ticket
- Get Ticket Task
Retrieve a specific task on a ticket
- Update Ticket Task
Update a task on a ticket
- Delete Ticket Task
Delete a task from a ticket
Ticket Time Entrys
- Create Ticket Time Entry
Log time spent on a ticket
- Get Ticket Time Entry
Retrieve a specific time entry for a ticket
- Update Ticket Time Entry
Update a time entry on a ticket
- Delete Ticket Time Entry
Delete a time entry from a ticket
Other (22)
- Create Ticket Reply
Add a public reply to a ticket
- Create Child Ticket
Create a child ticket under an existing ticket
- Get Authenticated Agent
Retrieve the currently authenticated agent's profile
- List Contract Types
Retrieve all contract types
- List Locations
Retrieve a list of all locations
- List Solution Categories
Retrieve all solution categories
- List Ticket Conversations
Retrieve all conversations for a ticket
- List Ticket Time Entries
Retrieve all time entries for a ticket
- Get Ticket Activity
Retrieve activity log for a ticket
- List Vendors
Retrieve a list of all vendors
- Deactivate Agent
Deactivate an agent
- Filter Agents
Search agents using query language
- Forget Agent
Permanently delete an agent and their tickets
- Filter Assets
Search assets using query language
- Submit Contract For Approval
Submit a contract for approval
- Approve Contract
Approve a pending contract
- Reject Contract
Reject a pending contract
- Filter Departments
Search departments using query language
- Filter Requesters
Search requesters using query language
- Deactivate Requester
Deactivate a requester
- Forget Requester
Permanently delete a requester's data
- Filter Tickets
Search tickets using query language
Freshservice AI Agent Use Cases
Connect your AI agent to Freshservice and help your team scale the support operations they run by hand today.
Use StackOne to connect your AI agent to your helpdesk, CRM, and messaging tools to automate ticket triage and priority routing.
ViewUse StackOne to connect your AI agent to your telephony, CRM, and messaging tools to automate voice call summarization and CRM logging.
ViewAutomate invoice processing with AI agents connected to your ERP, accounting software, and AP tools through StackOne.
ViewSet Up Your Freshservice MCP Server in Minutes
One endpoint. Any framework. Your agent is talking to Freshservice in under 10 lines of code.
Agent Frameworks
JSON{
"mcpServers": {
"stackone": {
"command": "npx",
"args": [
"-y",
"mcp-remote@latest",
"https://api.stackone.com/mcp?x-account-id=<account_id>",
"--header",
"Authorization: Basic <YOUR_BASE64_TOKEN>"
]
}
}
}Check More Customer Support MCP Servers
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Platform Resources
MCP Code Mode: Keeping Tool Responses Out of Agent Context
Anthropic's code_execution processes data already in context. Custom MCP code mode keeps raw tool responses in a sandbox. 14K tokens vs 500.
11 min
Comparing BM25, TF-IDF, and Hybrid Search for MCP Tool Discovery
Benchmarking BM25, TF-IDF, and hybrid search for MCP tool discovery across 916 tools. The 80/20 TF-IDF/BM25 hybrid hits 21% Top-1 accuracy in under 1ms.
10 min
Indirect Prompt Injection Defense for MCP Tools: A Technical Guide
MCP tools that read emails, CRM records, and tickets are indirect prompt injection vectors. Here's how we built a two-tier defense that scans tool results in ~11ms.
12 min
MCP vs A2A: Architecture, Security, and When to Use Each
MCP vs A2A: what each protocol standardizes, how they differ, their shared security risks including indirect prompt injection, and when to use one, both, or a hybrid architecture.
12 min
MCP vs API: What 200+ Connector Builds Taught Us
MCP wraps APIs, it doesn't replace them. After building 200+ connectors that serve both, here's when each approach wins.
14 min read
Freshservice MCP Server FAQ
Does StackOne have a Freshservice MCP server?
Freshservice MCP server vs direct API integration — what's the difference?
How does Freshservice authentication work for AI agents?
origin_owner_id.Are Freshservice MCP tools vulnerable to prompt injection?
What is the context bloat of a Freshservice agent and how do I avoid it?
Can I limit which actions my Freshservice agent can access?
Can I create custom agent actions for my Freshservice MCP server?
When should I NOT use a Freshservice MCP server?
What AI frameworks and AI clients does the StackOne Freshservice MCP server support?
Put your AI agents to work
All the tools you need to build and scale AI agent integrations, with best-in-class connectivity, execution, and security.