- Retrieve a paginated list of incidents with filtering options by status, urgency, time range, service, or team.
- Retrieve detailed information about a specific incident including timeline, responders, alerts, and notes.
- Manually create a new incident through the API with specified title, service, and urgency.
- Modify incident properties including title, service, urgency, priority, assignments, escalation policy, conference bridge, status, escalation level, and resolution to comprehensively update incident details.
- Add contextual notes or comments to an incident to document investigation findings, remediation steps, or team communication.
- Retrieve all notes associated with an incident for extracting communication history during postmortems or analysis.
- Retrieve the complete timeline of actions and changes for an incident to audit handling, generate reports, and analyze response patterns.
- Retrieve all services in the account with filtering options to populate service directories, build catalogs, and audit configurations.
- Fetch detailed configuration and metadata for a specific service including settings, integrations, and escalation policies.
- Create a new service with escalation policy and settings to automate service provisioning during infrastructure deployment.
- Modify service configuration, settings, or associations to update properties, change escalation policies, or enable features.
- Remove a service from the account to clean up deprecated services during decommissioning.
- List all existing escalation policies
- Get information about an existing escalation policy
- Retrieve all users in the account with filtering options to sync with HR systems, generate reports, and audit access.
- Fetch detailed information about a specific user including contact methods, notification rules, and roles.
- Add a new user to the account to automate user onboarding from HR systems or identity providers.
- Modify user properties, roles, or settings to update information, change roles, or modify notification preferences.
- Remove a user from the account to automate user offboarding during employee departures.
- Retrieve all teams in the account to organize users and services by team structure.
- Fetch detailed team information including members to retrieve team composition and associated resources.
- Create a new team to organize users and services by team structure within the organization.
- Modify team properties including name, description, or default role to update team structure.
- Remove a team from the account to clean up unused teams during organizational restructuring.
- Retrieve all on-call schedules in the account to display rotations and audit schedule coverage.
- Fetch detailed schedule information including layers and overrides to retrieve full configuration for analysis or cloning.
- Query who is currently on-call across schedules and escalation policies to display current information in dashboards or chat bots.
- Create a new on-call schedule with rotation layers to automate schedule creation during team onboarding.
- Remove a schedule from the account to clean up unused schedules during reorganization.
- Retrieve all incident priorities ordered by severity from most to least severe to populate priority dropdowns and validate priority selections during incident creation.
- List available incident types
- Get detailed information about a single incident type
- Retrieve all licenses available in the account to monitor license types and availability.
- Retrieve all user license allocations to monitor license usage and identify unassigned licenses.
- Retrieve the license allocated to a specific user to verify license assignment and type.
- Retrieve available integration vendors and types to discover supported monitoring tools and integration options.
- Fetch detailed information about a specific vendor including integration capabilities and configuration options.
- Retrieve audit trail of configuration changes and actions to track compliance, investigate changes, and perform security audits.
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