Zendesk MCP Server
for AI Agents

Create a new brand with a unique subdomain, name, and optional Help Center and identity settings

Retrieve a paginated list of all brands in the Zendesk account, sorted by name

Retrieve complete details for a single brand by its numeric Zendesk ID

Update one or more properties of an existing brand by its ID

Permanently delete a brand from the Zendesk account by its ID

Create a new agent group for organizing ticket routing and agent assignment workflows

Retrieve a paginated list of all agent groups in the Zendesk account

Retrieve complete details for a single agent group by its numeric Zendesk ID

Update the name, description, or visibility of an existing agent group by its ID

Permanently delete a group from Zendesk by its ID (soft delete - group ID is preserved in ticket history)

Create a new organization to group end users and control ticket visibility and routing

Retrieve a paginated list of all organizations in the Zendesk account

Retrieve complete details for a single organization by its numeric Zendesk ID

Look up organizations by external ID or name using case-insensitive exact matching

Update one or more properties of an existing organization by its ID

Permanently delete an organization from the Zendesk account by its ID

Retrieve the most popular tags used across tickets in the last 60 days, sorted by decreasing usage count

Autocomplete search for tags by name prefix to find registered and recently used tags

Retrieve all tags currently applied to a specific ticket by its ID

Replace all existing tags on a ticket with a new set of tags

Retrieve all file attachments across every comment on a specific ticket

Retrieve metadata and download URL for a specific attachment by its attachment ID

Retrieve all comments (public replies and internal notes) for a specific ticket in chronological order

Retrieve a specific comment from a ticket's conversation thread by ticket ID and comment ID

Create a new support ticket with a subject, initial comment, and optional requester, assignee, priority, type, tags, and custom fields

Retrieve a paginated list of all tickets in the Zendesk account across all statuses

Retrieve complete details for a single support ticket by its numeric Zendesk ID

Update an existing ticket's properties, add a comment, change status, reassign it, or modify tags and custom fields

Retrieve the four built-in Zendesk ticket type classifications as a static list

Retrieve the details of a specific Zendesk ticket type by its type ID string

Create a new ticket automation trigger with defined conditions and actions for automatic workflow execution

Retrieve all ticket automation triggers with optional filtering by active status or category and configurable sorting

Retrieve the full configuration of a specific trigger including its conditions, actions, and category

Search for triggers by title keyword with optional filtering by active status, category, and sorting

Update an existing trigger's title, conditions, actions, or settings (note - conditions and actions arrays are fully replaced, not merged)

Permanently delete a trigger from the Zendesk account by its ID

Retrieve a paginated list of all users in the Zendesk account including agents, admins, and end users

Retrieve complete profile details for a single Zendesk user by their numeric user ID

Add one or more tags to a ticket without removing its existing tags, with optional safe-update collision protection

Search Zendesk tickets, users, organizations, and groups using Zendesk's powerful query string syntax with filters, operators, and wildcards

Retrieve the profile of the currently authenticated Zendesk user based on the active API credentials

Remove specific tags from a ticket while leaving all other existing tags in place, with optional safe-update collision protection

Get an approximate total count of all tags in the Zendesk account