Freshservice

Live 84 Actions

Freshservice integration for AI agents

Connect your AI agent to 84 production-ready Freshservice actions via MCP, A2A, or SDK — with managed agent tool auth, optimized execution, and built-in security.

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Freshservice AI agent actions

84 production-ready actions for your agent to do more on Freshservice.

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84 Actions

List Agents - Retrieve a list of all agents

Get Agent - Retrieve a specific agent by ID

Get Authenticated Agent - Retrieve the currently authenticated agent's profile

Create Agent - Create a new agent in Freshservice

Update Agent - Update an existing agent

Deactivate Agent - Deactivate an agent

Filter Agents - Search agents using query language

Forget Agent - Permanently delete an agent and their tickets

List Assets - Retrieve a list of all assets

Get Asset - Retrieve a specific asset by display ID

Create Asset - Create a new asset

Update Asset - Update an existing asset

Delete Asset - Delete an asset (moves to trash)

Filter Assets - Search assets using query language

List Changes - Retrieve a list of all changes

Get Change - Retrieve a specific change by ID

Create Change - Create a new change request

Update Change - Update an existing change

Delete Change - Delete a change

List Contracts - Retrieve a list of all contracts

Get Contract - Retrieve a specific contract by ID

Create Contract - Create a new contract

Update Contract - Update an existing contract

Submit Contract For Approval - Submit a contract for approval

Approve Contract - Approve a pending contract

Reject Contract - Reject a pending contract

List Contract Types - Retrieve all contract types

List Departments - Retrieve a list of all departments

Get Department - Retrieve a specific department by ID

Create Department - Create a new department

Update Department - Update an existing department

Delete Department - Delete a department

Filter Departments - Search departments using query language

List Groups - Retrieve a list of all groups

Get Group - Retrieve a specific group by ID

Create Group - Create a new group

Update Group - Update an existing group

Delete Group - Delete a group

List Problems - Retrieve a list of all problems

Get Problem - Retrieve a specific problem by ID

Create Problem - Create a new problem

Update Problem - Update an existing problem

Delete Problem - Delete a problem

List Releases - Retrieve a list of all releases

Get Release - Retrieve a specific release by ID

Create Release - Create a new release

Update Release - Update an existing release

Delete Release - Delete a release

List Requesters - Retrieve a list of all requesters

Get Requester - Retrieve a specific requester by ID

Filter Requesters - Search requesters using query language

Create Requester - Create a new requester

Update Requester - Update an existing requester

Deactivate Requester - Deactivate a requester

Forget Requester - Permanently delete a requester's data

List Solution Categories - Retrieve all solution categories

Get Solution Category - Retrieve a specific solution category by ID

Create Solution Category - Create a new solution category

Update Solution Category - Update an existing solution category

Delete Solution Category - Delete a solution category

Get Solution Folder - Retrieve a specific solution folder by ID

Create Solution Folder - Create a new solution folder

Update Solution Folder - Update an existing solution folder

Delete Solution Folder - Delete a solution folder

List Tickets - Retrieve a paginated list of all tickets

Get Ticket - Retrieve a single ticket by ID

Create Ticket - Create a new support ticket

Update Ticket - Update an existing ticket

Delete Ticket - Delete a ticket (moves to trash)

Filter Tickets - Search tickets using query language

List Ticket Conversations - Retrieve all conversations for a ticket

Create Ticket Reply - Add a public reply to a ticket

List Ticket Tasks - Retrieve all tasks for a ticket

Create Ticket Task - Create a task on a ticket

Get Ticket Task - Retrieve a specific task on a ticket

Update Ticket Task - Update a task on a ticket

Delete Ticket Task - Delete a task from a ticket

List Ticket Time Entries - Retrieve all time entries for a ticket

Create Ticket Time Entry - Log time spent on a ticket

Get Ticket Time Entry - Retrieve a specific time entry for a ticket

Update Ticket Time Entry - Update a time entry on a ticket

Delete Ticket Time Entry - Delete a time entry from a ticket

Create Child Ticket - Create a child ticket under an existing ticket

Get Ticket Activity - Retrieve activity log for a ticket

Do More, Build Less.

Integration Infrastructure for Freshservice AI Agents.

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Freshservice MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every Freshservice action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

"What impressed us most about StackOne is its ambition and clarity. They're creating infrastructure that modern software and the entire AI agent ecosystem can rely on. The depth of secure integrations, the pace of delivery, and the team's foresight into AI's future uniquely position StackOne to redefine this category."

Luna Schmid, Partner at GV

"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."