Zoho Desk

Live 38 Actions

Zoho Desk integration for AI agents

Connect your AI agent to 38 production-ready Zoho Desk actions via MCP, A2A, or SDK — with managed agent tool auth, optimized execution, and built-in security.

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Zoho Desk AI agent actions

38 production-ready actions for your agent to do more on Zoho Desk.

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38 Actions

List Accounts - Retrieve a paginated list of accounts from Zoho Desk. Returns account information including name, industry, and contact associations.

Get Account - Retrieve detailed information about a specific account by its ID. Returns complete account data including name, industry, and associated contacts.

Create Account - Create a new account in Zoho Desk. Requires accountName at minimum.

Update Account - Update an existing account in Zoho Desk. All fields are optional - only provided fields will be updated.

Delete Accounts - Move specified accounts to the Recycle Bin in Zoho Desk. Supports bulk deletion by providing multiple account IDs.

List Agents - Retrieve a paginated list of agents from Zoho Desk. Returns agent information including name, email, status, and role assignments.

Get Agent - Retrieve detailed information about a specific agent by their ID. Returns complete agent data including profile, role, and department associations.

Add Agent - Add a new agent to your Zoho Desk help desk. Requires email, last name, department associations, and role permission type.

Update Agent - Update an existing agent's details in Zoho Desk. All fields are optional - only provided fields will be updated.

List Contacts - Retrieve a paginated list of contacts from Zoho Desk. Returns contact information including name, email, phone, and account associations.

Get Contact - Retrieve detailed information about a specific contact by its ID. Returns complete contact data including name, email, phone, and account associations.

Create Contact - Create a new contact in Zoho Desk. Requires lastName at minimum.

Update Contact - Update an existing contact in Zoho Desk. All fields are optional - only provided fields will be updated.

Delete Contacts - Move one or more contacts to the Recycle Bin. Contacts can be restored from trash if needed.

List Tickets By Contact - Retrieve a paginated list of tickets received from a specific contact. Returns ticket information filtered by contact.

List Departments - Retrieve a paginated list of departments from Zoho Desk. Returns department information including name, description, and status.

Get Department - Retrieve detailed information about a specific department by its ID. Returns complete department data including name, description, and configuration.

Add Department - Add a new department to your Zoho Desk help desk portal. Requires name and at least one associated agent.

Update Department - Update an existing department in Zoho Desk. All fields are optional - only provided fields will be updated.

Enable Department - Enable a previously disabled department in Zoho Desk.

Disable Department - Disable a department in Zoho Desk. Optionally move agents and emails to another department.

List Organizations - Retrieve a list of all organizations (portals) accessible to the authenticated user. Returns organization details including name, ID, and configuration settings.

Get Organization - Retrieve detailed information about a specific organization by its ID. Returns organization settings, configuration, and metadata.

List Skills - Retrieve a paginated list of skills from a department in Zoho Desk. Returns skill information including name, status, and criteria.

Get Skill - Retrieve detailed information about a specific skill by its ID. Returns complete skill data including name, description, status, and criteria.

Create Skill - Create a new skill in Zoho Desk. Requires name, status, skillTypeId, and criteria.

Update Skill - Update an existing skill in Zoho Desk. All fields are optional - only provided fields will be updated.

List Skill Types - Retrieve a paginated list of skill types from Zoho Desk. Skill types enable categorization of different competency classifications.

Get Skill Type - Retrieve detailed information about a specific skill type by its ID.

Create Skill Type - Create a new skill type in Zoho Desk. Requires name and departmentId.

Update Skill Type - Update an existing skill type in Zoho Desk. Only name can be updated.

List Tickets - Retrieve a paginated list of all tickets from Zoho Desk. Returns ticket information including subject, status, priority, and associated contact details.

Get Ticket - Retrieve detailed information about a specific ticket by its ID. Returns complete ticket data including subject, status, priority, and timestamps.

List All Associated Tickets - Retrieve a paginated list of tickets associated with you from the help desk. Returns tickets based on filters like department, assignee, status, and shared tickets.

Create Ticket - Create a new support ticket in Zoho Desk. Requires subject and departmentId at minimum.

Update Ticket - Update an existing ticket in Zoho Desk. All fields are optional - only provided fields will be updated.

Move Tickets To Trash - Move one or more tickets to the Recycle Bin. Tickets can be restored from trash if needed.

Move Ticket - Move a ticket from one department to another. Can also move forum tickets to a different community sub-category.

Do More, Build Less.

Integration Infrastructure for Zoho Desk AI Agents.

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Zoho Desk MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every Zoho Desk action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

"What impressed us most about StackOne is its ambition and clarity. They're creating infrastructure that modern software and the entire AI agent ecosystem can rely on. The depth of secure integrations, the pace of delivery, and the team's foresight into AI's future uniquely position StackOne to redefine this category."

Luna Schmid, Partner at GV

"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."